|
All
Respondents |
 |
n |
% |
|
Yes |
250 |
73.5 |
|
No |
50 |
14.7 |
|
Never Use |
40 |
11.8 |
|
Total |
340 |
100.0 |
|
(Count)
|
|
A relatively high percentage of all respondents –
74% -- were satisfied with traditional ILL as the primary
delivery method for materials not held by the Library. About 15%
were not satisfied while 12% indicated they never used ILL. It
is assumed that many of the users who indicated they never used
ILL in Question 16 did not respond to Question 17 – hence the
difference in percentages of non-users between the two
questions.
|
All Respondents by Academic
Status
|
|
(n / %) |
Yes |
No |
Never Use |
Total |
|
Faculty |
143 |
28 |
0 |
171 |
| |
83.6 |
16.4 |
.0 |
100.0 |
|
Graduate |
55 |
17 |
15 |
87 |
| |
63.2 |
19.5 |
17.2 |
100.0 |
|
Undergraduate |
18 |
4 |
25 |
47 |
| |
38.3 |
8.5 |
53.2 |
100.0 |
|
Staff |
29 |
1 |
0 |
30 |
| |
96.7 |
3.3 |
.0 |
100.0 |
|
Other |
5 |
0 |
0 |
5 |
| |
100.0 |
.0 |
.0 |
100.0 |
|
Total |
250 |
50 |
40 |
340 |
| |
73.5 |
14.7 |
11.8 |
100.0 |
Faculty
(84%) and staff (97%) indicated more satisfaction with
ILL than either graduate (63%) or undergraduate (38%)
students. All of the faculty and staff respondents had
used ILL while 17% of graduate students and 53% of
undergraduates had never used ILL.
|
|
|
|
Faculty by
Subject Division
|
|
(n / %)
|
Yes |
No |
Total |
|
Business |
14 |
4 |
18 |
|
|
77.8 |
22.2 |
100.0 |
|
Education |
15 |
2 |
17 |
|
|
88.2 |
11.8 |
100.0 |
|
Engineering |
12 |
5 |
17 |
|
|
70.6 |
29.4 |
100.0 |
|
Fine Arts |
16 |
0 |
16 |
|
|
100.0 |
.0 |
100.0 |
|
Health Sciences |
13 |
2 |
15 |
|
|
86.7 |
13.3 |
100.0 |
|
Humanities |
17 |
2 |
19 |
|
|
89.5 |
10.5 |
100.0 |
|
Sciences |
21 |
10 |
31 |
|
|
67.7 |
32.3 |
100.0 |
|
Social Sciences |
25 |
3 |
28 |
|
|
89.3 |
10.7 |
100.0 |
|
Library |
8 |
0 |
8 |
|
|
100.0 |
.0 |
100.0 |
|
Other |
2 |
0 |
2 |
|
|
100.0 |
.0 |
100.0 |
|
Total |
143 |
28 |
171 |
|
|
83.6 |
16.4 |
100.0 |
|
|
Generally, there was a high degree of
satisfaction with traditional ILL among faculty respondents. The
highest ratings were from faculty in Education, Fine Arts,
Health Sciences, Humanities, Social Sciences, and the Library.
There were generally more less satisfied faculty in Business,
Engineering, and the Sciences.
|
Graduate
Students by Subject Division
|
|
(n / %)
|
Yes |
No |
Never Used |
Total |
|
Business |
0 |
1 |
2 |
3 |
|
|
.0 |
33.3 |
66.7 |
100.0 |
|
Education |
9 |
3 |
8 |
20 |
|
|
45.0 |
15.0 |
40.0 |
100.0 |
|
Engineering |
10 |
5 |
0 |
15 |
|
|
66.7 |
33.3 |
.0 |
100.0 |
|
Fine Arts |
4 |
0 |
1 |
5 |
|
|
80.0 |
.0 |
20.0 |
100.0 |
|
Health Sciences |
1 |
1 |
0 |
2 |
|
|
50.0 |
50.0 |
.0 |
100.0 |
|
Humanities |
4 |
1 |
3 |
8 |
|
|
50.0 |
12.5 |
37.5 |
100.0 |
|
Sciences |
12 |
0 |
0 |
12 |
|
|
100.0 |
.0 |
.0 |
100.0 |
|
Social Sciences |
15 |
6 |
1 |
22 |
|
|
68.2 |
27.3 |
4.5 |
100.0 |
|
Total |
55 |
17 |
15 |
87 |
|
|
63.2 |
19.5 |
17.2 |
100.0 |
|
|
A majority of graduate student respondents
were satisfied with Interlibrary Loan services although 20% were
not and 17% indicated they never used ILL. Graduate students in
the Fine Arts and Sciences showed a greater level of
satisfaction than other students while students in Education
indicated a lower level of satisfaction. It is interesting to
note the relatively high number of students in Business,
Education, and Humanities that do not use ILL while all or
nearly all of the respondents in Engineering, Health Sciences,
Sciences, and Social Sciences indicated a use of ILL.
|
Undergraduate Students by Subject Division
|
|
(n / %)
|
Yes |
No |
Never Used |
Total |
|
Business |
3 |
1 |
6 |
10 |
|
|
30.0 |
10.0 |
60.0 |
100.0 |
|
Education |
0 |
1 |
1 |
2 |
|
|
.0 |
50.0 |
50.0 |
100.0 |
|
Engineering |
2 |
0 |
1 |
3 |
|
|
66.7 |
.0 |
33.3 |
100.0 |
|
Fine Arts |
3 |
0 |
2 |
5 |
|
|
60.0 |
.0 |
40.0 |
100.0 |
|
Health Sciences |
0 |
1 |
2 |
3 |
|
|
.0 |
33.3 |
66.7 |
100.0 |
|
Humanities |
0 |
0 |
2 |
2 |
|
|
.0 |
.0 |
100.0 |
100.0 |
|
Sciences |
2 |
0 |
3 |
5 |
|
|
40.0 |
.0 |
60.0 |
100.0 |
|
Social Sciences |
8 |
1 |
7 |
16 |
|
|
50.0 |
6.3 |
43.8 |
100.0 |
|
Other |
0 |
0 |
1 |
1 |
|
|
.0 |
.0 |
100.0 |
100.0 |
|
Total |
18 |
4 |
25 |
47 |
|
|
38.3 |
8.5 |
53.2 |
100.0 |
|
|
|
Most of the undergraduate respondents had never used
Interlibrary Loan – 53%. Among the students that had used ILL, a
high percentage was satisfied. The use of ILL and satisfaction
with ILL appeared relatively strong among students in the Social
Sciences.
|
