17. Are you satisfied with traditional Interlibrary Loan as the primary delivery method for journal articles, conference proceedings, etc. not held by WSU Libraries?
All Respondents

 

n

%

Yes

250

73.5

No

50

14.7

Never Use

40

11.8

Total

340

100.0

 


(Count)

A relatively high percentage of all respondents 74% -- were satisfied with traditional ILL as the primary delivery method for materials not held by the Library. About 15% were not satisfied while 12% indicated they never used ILL. It is assumed that many of the users who indicated they never used ILL in Question 16 did not respond to Question 17 hence the difference in percentages of non-users between the two questions.

 

All Respondents by Academic Status
 

(n / %)

Yes

No

Never Use

Total

Faculty

143

28

0

171

 

83.6

16.4

.0

100.0

Graduate

55

17

15

87

 

63.2

19.5

17.2

100.0

Undergraduate

18

4

25

47

 

38.3

8.5

53.2

100.0

Staff

29

1

0

30

 

96.7

3.3

.0

100.0

Other

5

0

0

5

 

100.0

.0

.0

100.0

Total

250

50

40

340

 

73.5

14.7

11.8

100.0


Faculty (84%) and staff (97%) indicated more satisfaction with ILL than either graduate (63%) or undergraduate (38%) students. All of the faculty and staff respondents had used ILL while 17% of graduate students and 53% of undergraduates had never used ILL.

 

Faculty by Subject Division
 
(n / %)

Yes

No

Total

Business

14

4

18

77.8

22.2

100.0

Education

15

2

17

88.2

11.8

100.0

Engineering

12

5

17

70.6

29.4

100.0

Fine Arts

16

0

16

100.0

.0

100.0

Health Sciences

13

2

15

86.7

13.3

100.0

Humanities

17

2

19

89.5

10.5

100.0

Sciences

21

10

31

67.7

32.3

100.0

Social Sciences

25

3

28

89.3

10.7

100.0

Library

8

0

8

100.0

.0

100.0

Other

2

0

2

100.0

.0

100.0

Total

143

28

171

83.6

16.4

100.0

 

Generally, there was a high degree of satisfaction with traditional ILL among faculty respondents. The highest ratings were from faculty in Education, Fine Arts, Health Sciences, Humanities, Social Sciences, and the Library. There were generally more less satisfied faculty in Business, Engineering, and the Sciences.

 

 

Graduate Students by Subject Division
 
(n / %)

Yes

No

Never Used

Total

Business

0

1

2

3

.0

33.3

66.7

100.0

Education

9

3

8

20

45.0

15.0

40.0

100.0

Engineering

10

5

0

15

66.7

33.3

.0

100.0

Fine Arts

4

0

1

5

80.0

.0

20.0

100.0

Health Sciences

1

1

0

2

50.0

50.0

.0

100.0

Humanities

4

1

3

8

50.0

12.5

37.5

100.0

Sciences

12

0

0

12

100.0

.0

.0

100.0

Social Sciences

15

6

1

22

68.2

27.3

4.5

100.0

Total

55

17

15

87

63.2

19.5

17.2

100.0

 

A majority of graduate student respondents were satisfied with Interlibrary Loan services although 20% were not and 17% indicated they never used ILL. Graduate students in the Fine Arts and Sciences showed a greater level of satisfaction than other students while students in Education indicated a lower level of satisfaction. It is interesting to note the relatively high number of students in Business, Education, and Humanities that do not use ILL while all or nearly all of the respondents in Engineering, Health Sciences, Sciences, and Social Sciences indicated a use of ILL.

 

 

Undergraduate Students by Subject Division
 
(n / %)

Yes

No

Never Used

Total

Business

3

1

6

10

30.0

10.0

60.0

100.0

Education

0

1

1

2

.0

50.0

50.0

100.0

Engineering

2

0

1

3

66.7

.0

33.3

100.0

Fine Arts

3

0

2

5

60.0

.0

40.0

100.0

Health Sciences

0

1

2

3

.0

33.3

66.7

100.0

Humanities

0

0

2

2

.0

.0

100.0

100.0

Sciences

2

0

3

5

40.0

.0

60.0

100.0

Social Sciences

8

1

7

16

50.0

6.3

43.8

100.0

Other

0

0

1

1

.0

.0

100.0

100.0

Total

18

4

25

47

38.3

8.5

53.2

100.0

 

Most of the undergraduate respondents had never used Interlibrary Loan 53%. Among the students that had used ILL, a high percentage was satisfied. The use of ILL and satisfaction with ILL appeared relatively strong among students in the Social Sciences.