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Document Delivery and Table of Contents Service |
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FAQs (please read before registering)
- What is Infotrieve?
- What does Infotrieve do?
Infotreive delivers millions of journal articles not held by the WSU Libraries. The cost of articles ordered by faculty and staff is subsidized by the Libraries through funding provided by the WSU Office of Research Administration. Infotrieve also allows users to set up email alerts to the table of contents (TOC) of thousands of journals.
- How do I get started and how do I connect to Infotrieve?
Before you can use Infotrieve, you must fill out a Registration Form. Click here for the Infotrieve Registration Form. Once your registration form is processed, you can log onto Infotrieve from any location and request articles and TOC alerts. Please allow 3 working days for the processing of your registration. You will be notified when the registration process is complete.
Once you are registered, click here to connect:
- Who may use Infotrieve?
At this time, only WSU faculty, classified staff, unclassified professionals, and research associates are permitted to set up TOC alerts and make document delivery requests that are subsidized by the WSU libraries. Students and student employees may use Infotrieve, but must pay for requested articles or TOC alerts themselves. All WSU faculty, staff, and students may continue to request articles and other materials through Interlibrary Loan.
- When should I use Infotrieve?
Infotrieve is not a free service; every article that is ordered will be charged to the Library's account. Therefore, you may only use Infotrieve to request articles from journals not currently held by the Library. Of course, you may continue to request any article -- as well as books and "hard to find" materials -- through Interlibrary Loan.
- How do I know if WSU Libraries already has the article?
Before making an Infotrieve request, please check the Online Catalog for the particular journal and issue you want. If WSU Libraries has that journal and issue, you will be blocked from ordering articles in Infotrieve. If you try to order an article from a "blocked" journal held by the library, you will get an email message with the subject line, "Order Matched Your Holdings." The message will provide a link to the Online Catalog so you can check on the print and/or online location of the journal.
- How do I make a request?
If you already have a citation and just want to request the article, click on "Order" and enter your citation information. To search Infotrieve by subject, keyword, author, journal title, etc., click on ArticleFinder. This database provides a simple natural language search or an advanced search option. When you find an article you want, add it to your cart for ordering.
Remember: If you see this icon
, the article you want is
held by WSU Libraries, and you will not be allowed to order it through Infotrieve.
- Who pays for Infotrieve?
WSU Libraries pays for articles ordered by faculty and staff who are registered to use the service with their own username and password. The subsidizing of Infotrieve orders is made possible with funding from the Office of Research Administration. Please note, if you pay for any articles using a credit card, the Library will not reimburse you.
- Is there a price limit per item?
Yes, there is a $50 limit per item. You will be blocked from ordering articles that cost more than $50. You may charge more expensive items to your own credit card or use Interlibrary Loan to order them.
- Is there a limit on the number of requests?
Not at this time. In the future, we may need to reconsider limiting requests as use (or misuse) of the service warrants.
- How will the articles be delivered?
Many articles are available for e-delivery as PDF documents in an email message from Infotrieve.
Some articles come from Infotrieve as regular PDF documents requiring only Adobe Acrobat Reader. (To download Adobe, click here. If you encounter problems using Adobe 6.0 or 7.0, download and use Adobe 5.0)
Other articles come as encrypted PDF documents in an email message. Downloading these documents requires Infotrieve's E-100 plug-in to Adobe Acrobat Reader. (To download the E-100 plug-in, click here.)
Articles that are not available for direct e-delivery or are undeliverable as Infotrieve PDF documents for whatever reason will be forwarded to Interlibrary Loan by Infotrieve as TIF files using Ariel (software for document transmission via the Internet). Interlibrary Loan will then send the documents to your desktop in PDF format in an email message. In special cases, articles may be faxed or sent via regular mail (For example, if your e-mailbox is full and cannot accommodate the document.)
If you have any problems with reading or downloading any PDF documents sent by Infotrieve, you may call Infotrieve at 1-800-422-4633 or the Interlibrary Loan Office at 316-978-3167 for help. Please refer to the article's Info Order Number when inquiring about a problem order.
- How will I know when my request comes in?
When you first submit an order you will receive an immediate email confirming your order is in process or indicating that the library holds the item and referring you to the library's Online Catalog. When the document is actually sent to you, it will come as a PDF document link in an email message either from Infotrieve or from Interlibrary Loan.
- What do I need to read PDF files?
You will need Acrobat Reader on your PC to download all PDF files. To download Adobe Acrobat Reader, click here. If you encounter problems using Adobe 6.0 or 7.0, download and use Adobe 5.0.
Some articles will be sent as encrypted PDF files. To read those documents, you will also need Infotrieve's E-100 plug-in to Adobe Acrobat Reader. To download the E-100 plug-in, click here.
- How quickly will articles be delivered?
If the article is available electronically from the publisher, you should have same-day access to it via email. Otherwise, articles will be sent to the Interlibrary Loan office through the Ariel system and then forwarded to your desktop as a PDF file in an email. Although most articles will be delivered immediately or within 24 hours, the delivery process may take longer in some cases.
- How can I speed up my document delivery request?
You can speed up your request by providing a complete citation to the article that you want. If you have questions about what constitutes a complete citation or if you have only a partial citation, contact a librarian at the Reference Desk at 316-978-3584 or the subject librarian for your department for assistance.
- Can I check on the status of my orders?
Yes. You can check the status of both open orders and all orders under "Check Order Status" on the "welcome" screen when you first logon to Infotrieve. You can also check the status of individual orders by entering the Order Info Number(s) in the box provided.
- What if I do not want my requested articles delivered electronically?
Please contact Mary Walker, Electronic Resources Librarian, at 316-978-5792 or mary.walker@wichita.edu to set up an alternative delivery option.
- Can I only order journal articles with Infotrieve?
While Infotrieve specializes in delivering journal articles, it is possible to use Infotrieve to order conference proceedings and other types of reports. After checking the WSU Libraries' Online Catalog to make sure we do not already own the item, use the Infotrieve order form to enter the complete citation information for the requested item.
- How do I set up Table of Contents Alerts?
To set up Table of Contents (TOC) Alerts, click on "Table of Contents" and search for the journal by title or subject. If the title has this icon
,
you can add it to your TOC Alerts by clicking on "Add to TOC Alert
Profile". - Does Infotrieve work with Macs?
To open files from Infotrieve, Mac users must have a file converter on their machine. To download Graphic Converter, please go to Lemke Software.
- What if I have grant funds available for research materials?
Contact Mary Walker, Electronic Resources Librarian, at 316-978-5792 or mary.walker@wichita.edu to set up a separate account if you have departmental/grant funding for research materials.
- How do I get training on Infotrieve?
You may contact the Department of Collection Development at 316-978-5072.
- Whom do I contact if I have questions or need help with Infotrieve?
Contact Mary Walker, Electronic Resources Librarian, at 316-978-5792 or the subject librarian for your department for help with Infotrieve.
Infotrieve is a document delivery service for WSU faculty, classified staff, and unclassified professionals. (This particular service is not currently available to student employees.) To learn about Infotrieve, please review the questions and responses below. If you don't see an answer to your question, please contact Mary Walker, Electronic Resources Librarian, at 316-978-5792 or mary.walker@wichita.edu.